I'll stop back to see if there is anything else I can help you with. I know that on a desktop there is a jumper on the board that will reset. Open the machine and remove the CMOS battery then press and hold the power button for 10 to 20 seconds then replace the battery and put the case back together and try booting it up to see if that works. If you have any questions please let me know. Type the password in, or get the password from whoever owns the laptop.
There is a seperate one available as a link on that page, for international change of ownership. Reboot your machine again and go to the BIOS password screen and. Use the password that corresponds to your Dell laptop. Press the 'Get password' button to see a list of computer models and passwords. Enter the number that was displayed on the BIOS screen. Please note, this is a form for ownership changes within the US. Go to the BIOS Master Password Generator page on another computer or on your smartphone. Here is the online form that needs to be filled out. Once that is done and you are confirmed as the owner you can call into Dell (this can't really be done via email or online chat) the technicians can help you remove the password. That being said, if you can contact the person you purchased the system from you can have them fill out the following Change of Ownership form online to have the system registered to you in our database. This is a safeguard we offer to our customers to help prevent theft of systems, and it is not something that out technicians will help you with. Dell's policies specifically restrict us from being able to help remove BIOS passwords unless the caller can verify fully they are the owner of the system. My name is Todd and I'm with Dell's online outreach program.
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